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SEA HEART Group Refutes False Rumors – Official Statement to Protect Customers
SEA HEART Group is committed to integrity and customer protection. We are issuing this official statement to address and refute a recently created third‑party website that impersonates our brand and publishes false, misleading, and defamatory claims about our products and services.
- An unrelated website titled “The Dangerous machines of Sea Heart Group and their service” was created to spread misinformation and misuse our staff images without authorization.
- The site’s content is false and misleading. It does not reflect SEA HEART Group’s products, services, or policies.
- We provide evidence below, including screenshots and records that show attempts to pressure our company for free products, unrelated to legitimate quality concerns.
- Customers should rely on our official channels listed here and below.
What Happened
Recently, a clinic owner who purchased equipment from SEA HEART Group created a new website and published claims that we have verified to be false. The page uses our brand name and staff photos without permission and attempts to mislead readers by alleging fraud and other serious misconduct. These statements are untrue and have caused confusion among prospective customers who discover the page through search results.
We emphasize that all the content about SEA HEART GROUP published by the website "seaheartgroupscam" is false information. We have documented communications indicating efforts to obtain undue benefits (including a request for complimentary products) that were not warranted by any verified product defect. When such demands were not met, the individual posted the false allegations online.
Evidence Overview
We maintain comprehensive records for quality assurance and dispute resolution. The following materials are available within this page to help readers verify the facts. Personal identifiers are redacted to protect privacy.
- Chat excerpts showing explicit requests for free products that are unrelated to any verified defect or warranty claim.
- Order and support logs reflecting timely assistance, technical guidance, and standard after‑sales procedures provided by our team.
- Product verification photos/videos from factory QA prior to shipment and upon installation (where applicable).
Note: Evidence presented here is intended solely to correct the public record regarding the false claims. We do not disclose more than necessary and we remove or blur personal data in accordance with applicable privacy laws.
Our Commitment to Safety, Quality, and Integrity
SEA HEART Group serves global partners in the medical aesthetic equipment field. We uphold rigorous quality control and transparent after‑sales service. Where applicable, we provide conformity documentation to customers and train distributors on safe and correct operation.
- Pre‑shipment testing and quality checks documented by photos/videos.
- Installation guidance and usage training where applicable.
- Responsive after‑sales support with clear escalation channels.
Official Channels – How to Verify SEA HEART GROUP
- Official website: https://www.seaheartbj.com/
- Official email domain: admin@seaheartbj.com (messages from other domains may not be from us)
- Youtube: https://www.youtube.com/@seaheartgrouplimited6539
- Facebook: https://www.facebook.com/BeijingSeaheart/
- Phone/WhatsApp/WeChat (official): +8618601386524
Next Steps and Rights Reserved
We respectfully request that the operator of the impersonation page remove all false and misleading statements and any unauthorized use of SEA HEART Group’s trademarks and staff images. We reserve all rights to pursue appropriate remedies under applicable law against defamation, impersonation, and unauthorized use of images.
In parallel, we are submitting notices to relevant platforms and service providers to report the impersonation and request removal of misleading content.
Frequently Asked Questions (FAQ)
Is SEA HEART GROUP a scam?
No. SEA HEART Group is a legitimate company serving customers worldwide. Our reputation is built on product quality and professional service. The impersonation website is not affiliated with us and its statements are false.
Why was the false page created?
The false page appeared after attempts were made to pressure our company for complimentary products. The requests were not related to verified defects or warranty obligations. When those demands were not met, the individual posted misleading content online.
How should I verify communications from SEA HEART Group?
Check that emails originate from our official domain and confirm phone/IM contacts using the official website. You can always contact our official WhatsApp: +8618601386524 for verification.
How does SEA HEART Group handle legitimate complaints?
We follow a structured process: collect details, provide technical troubleshooting, repair/replace according to warranty where applicable, and document the resolution. We aim to resolve issues fairly and promptly.
Are your machines safe and compliant?
Yes. We implement rigorous QA before shipment and provide documentation where applicable. Customers receive operation guidance and may request additional training resources.
What should I do if I see the false page in search?
Refer to this official statement and report the misleading content to the platform if possible. Feel free to share this page with colleagues who may have concerns.
Contact SEA HEART Group
If you have any questions or require further clarification, please contact our official team directly:
- Email: admin@seaheartbj.com
- Website: https://www.seaheartbj.com/
- Youtube: https://www.youtube.com/@seaheartgrouplimited6539
- Facebook: https://www.facebook.com/BeijingSeaheart/
- Phone/WhatsApp/WeChat (official): +8618601386524
